(309) 706-0946

Individualized Repair

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Warranty and legal information

We are tool and small engine repair experts focused on providing high-quality service and customer satisfaction. We offer free pick-up and delivery on most items in Bloomington and Normal, Illinois. Family owned & operated business, servicing all major brands.

ervices

Warranty Small Engine Repair Normal Bloomington IL Service Delivery

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We stand behind the work we perform on all equipment!


Terms and Conditions


All of our repairs and services are warranted for 30 days against defects in parts or materials and 90 days for labor and workmanship defects when put to ordinary and normal consumer use.


For the purposes of all the above warranty, "ordinary and normal consumer use" refers to non-commercial residential use and does not include misuse, accidents or damage due to inadequate maintenance.


The 90 day limited warranty on our repairs and services starts on the date the equipment is repaired, not when it is picked up. The warranties are applicable only to the original owner and are non-transferable.


All commercial repairs and services are warranted for 30 days against defects in parts, materials, labor and workmanship and does not include misuse, accidents or damage due to inadequate maintenance.


The 30 day limited warranty on our repairs and services starts on the date the equipment is repaired, not when it is picked up. The warranties are applicable only to the original owner and are non-transferable.


The warranty holder is responsible for the performance of the required maintenance as defined by the manufacturer's owner's manuals.


The warranty holder is responsible for replacement of normally wearing parts such as belts, blades, batteries, air filters, o-rings, oil filters or spark plugs not serviced at the time of repair.


Accessories to the machine are not covered by this warranty.


During the warranty period, the warranty holder is responsible for the machine transportation charges, if required.


During the warranty period, warranty parts will be shipped by standard method at no charge to the warranty holder.


Expedited shipping of warranty parts is the responsibility of the warranty holder.


Individualized Repair shall not be liable under any circumstances for any incidental or consequential damages or expenses of any kind, including, but not limited to, cost of equipment rentals, loss of profit, or cost of hiring services to perform tasks normally performed by your equipment.


What types of repairs are not covered by a warranty?


Common examples of repairs not covered by warranty include, but are not limited to:


Damage caused by stale fuel or improper fuel mix.


Normal wear parts that fail due to wear and tear (blades, spark plugs, o-rings, belts, brushes, valves, etc.)


Damage caused by improper lubrication


Equipment broken due to abuse or neglect of repair

Legal Information

Customer Service Agreement


Payment is due upon completion of work. No equipment will be returned until payment arrangements have been made prior to or at the time of pick up or delivery.


If the customer will not be home at the time of delivery arrangements need to be made for payment to be left somewhere on the premises or made prior to delivery.


If payment is not left on the premises the customer's equipment will not be returned and additional delivery fees and storage charges will accrue.


We do accept credit cards. Credit card service fees are in addition to the cost of the repair.


Equipment will remain in the possession of Individualized Repair until payment has been received in full.


Storage and late payment fees will apply.


Credit card fees apply to all used equipment sales and large purchases made by credit card.


A storage fee of $10.00 and late payment fee of $20.00 per week will be applied beginning one (1) week after notification has been given to the customer that their equipment has been repaired and is ready for pick up or delivery.


After thirty (30) days, any and all equipment that has not been paid for in full will become the property of Individualized Repair and will be sold to cover repair costs, pick up, delivery and storage fees.


All returned checks are subject to a $35 service Fee.


Customer agrees to a 2% per month (24% annual) finance charge on any unpaid balance, and is responsible for any and all accumulated finance charges, and all collection fees accrued by Individualized Repair to collect total debt.


We are fully insured should something happen to your equipment when in our possession. We never had many issues at all in the past but should something ever arise just know you are in the right hands!


Used Equipment Warranty

We offer a season long warranty on most equipment we sell. This warranty covers mechanical defects for the season or until the date specified on your warranty card. Please keep your warranty card, this is what you need should you have to use our warranty services at any time.


We do not offer refunds of any kind on used equipment, for any reason.

We will repair or replace your mower at our discretion should you have a warranty claim.


Terms and Conditions

Used equipment is warranted for labor and workmanship defects for the warranty period, when put to ordinary and normal consumer use.

For the purposes of all the above warranty, "ordinary and normal consumer use" refers to non-commercial residential use and does not include misuse, accidents or damage due to inadequate maintenance.

The  limited warranty on our equipment starts on the date the equipment is sold, not when it is picked up. The warranties are applicable only to the original owner and are non-transferable.

All commercial equipment that is warranted gets 30 days against defects in parts, materials, labor and workmanship and does not include misuse, accidents or damage due to inadequate maintenance.

The 30 day commercial limited warranty on our equipment starts on the date the equipment is sold, not when it is picked up. The warranties are applicable only to the original owner and are non-transferable.

The warranty holder is responsible for the performance of the required maintenance as defined by the manufacturer's owner's manuals.

The warranty holder is responsible for replacement of normally wearing parts such as belts, blades, batteries, air filters, o-rings, oil filters or spark plugs.

Accessories to the machine are not covered by this warranty.

During the warranty period, the warranty holder is responsible for the machine transportation charges, if required.

During the warranty period, warranty parts will be shipped by standard method at no charge to the warranty holder.

Expedited shipping of warranty parts is the responsibility of the warranty holder.

Individualized Repair shall not be liable under any circumstances for any incidental or consequential damages or expenses of any kind, including, but not limited to, cost of equipment rentals, loss of profit, or cost of hiring services to perform tasks normally performed by your equipment.

What types of repairs are not covered by a warranty?

Common examples of repairs not covered by warranty include, but are not limited to:

Misuse, accidents or damage due to inadequate maintenance.

Damage caused by stale fuel or improper fuel mix.

Normal wear parts that fail due to wear and tear (blades, spark plugs, o-rings, belts, brushes, valves, etc.)

Damage caused by improper lubrication

Equipment broken due to abuse or neglect of repair